Shipping & Returns

Shipping Information

Shipping Process
Your order will be processed and shipped within 1-3 business days after payment confirmation. During peak periods, such as promotional or holiday seasons, this period may be extended.

Shipping Fees
Shipping fees may vary depending on your order and delivery address. The shipping cost for your order will be displayed on the payment page and added to the total amount. Free shipping is available for orders above a certain amount.

Delivery Time
The delivery time may vary depending on the delivery address. Domestic delivery times within the USA usually range from 2 to 7 business days. International deliveries may take between 7 to 21 business days, depending on the region.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.

Delivery Issues
If your order does not arrive within the specified time, please contact our customer service team. In the case of lost or damaged shipments, the necessary procedures will be initiated.

Return Policy

Return Conditions
Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 14 days of the delivery date. The product must be unused, in its original packaging, and in resalable condition.

Return Process
To initiate a return, please contact our customer service team and submit your return request. Once your return is approved, you will be provided with a return code and return address. You will need to send the product to this address via a courier service.

Return Shipping Costs
Return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part (e.g., incorrect or damaged product), the return shipping cost will be covered by us.

Refund Timeframe
Once the returned product is received, it will be inspected to ensure it meets the return conditions. If approved, your refund will be processed within 5-10 business days to your original payment method.

Exchanges
If you wish to exchange a product, please complete the return process and then place a new order. Direct exchanges are not available.

Non-Returnable Items
Opened or used products cannot be returned. For more information about non-returnable items, please contact our customer service team.